Beekeeper FAQ
Frequently Asked Questions for Beekeeper AI
Last updated
Frequently Asked Questions for Beekeeper AI
Last updated
Does Beekeeper require the Bee LTE model?
Yes, and it requires an active cellular data plan
How do I know if the firmware of my Bee devices is up to date?
A checkmark under the driver profile means the Bee is running the latest firmware
Firmware updates are automatic OTA (over-the-air) and require no manual work
Can I use my own SIM card in the Bee LTE?
Yes, as long as it’s compatible with the supported networks in your region
SIM card size for the Bee is nano
Can I disable the USB data port on the Bee for my fleet?
Yes, this stops all Bees from recording to USB drives, even if plugged in.
Go to
Beekeeper Settings
Go Fleet Settings
USB Recordings
Can I connect the Bee to the OBD-2 port?
Yes, this works.
Does the Bee require professional installation?
No—it takes under 5 minutes to install. Just plug it in, mount it, and you’re good to go
Is there a microphone or speaker on the Bee?
No
Does the Bee have an internal facing camera to spy on drivers?
No—most data doesn’t require an internal camera, and it’s a bit creepy.
Can I lock devices to my Beekeeper fleet?
Yes, just add them to Beekeeper and they will be locked to your fleet.
Is Beekeeper supported in all countries?
No, its no supported in Iran, North Korea, Russia, China, and a few other smaller countries where we are restricted from selling the Bee LTE devices.
What happens if my vehicle was in an accident?
If a Beekeeper AI Event detection was not triggered we store the last 10 minutes of video on the device, so be sure to turn the device off and contact customer support.
What happens if the Bee devices lose LTE signal?
It will appear in the Monitoring list as "Searching" — once it regains LTE it will upload everything it stored on the device when it had no LTE connection.
Can I see the mount rating for my devices?
Yes, under the Assistance tab there is a report that provides mount ratings for each Bee device.
Are Bee devices in a Beekeeper fleet contributing to Hivemapper
Can I access trip history and events in real-time?
Yes, Beekeeper shows live trip activity and logs events as they happen.
Trip history is also stored and searchable.
Can I assign drivers or vehicles to specific Bees?
Yes, Beekeeper lets you tag and label devices for better organization. See the driver profile
Can I remove a Bee device from my fleet?
Yes, by connecting the Bee App to the Bee you can remove it from your fleet
Can I see how much LTE data my fleet is using?
Yes, under the Assistant tab it shows LTE data usage by device and overall
You can also view LTE usage per device in the Driver Profile
How long are video clips from AI Events retained for?
6 months
How frequently can AI Reports be refreshed?
Every 60 minutes
Yes, all Bee devices contribute to while at the same time performing all of the core functions for your fleet.