Bee FAQ

Frequently Asked Questions for the Bee device.

Device

My Bee LTE is not connecting, what do I do?

• Make sure you have an active SIM card inserted properly.

• Verify your APN Settings via the app

  • See here for details on APN Settings.

Will the Bee continue to operate when it loses connectivity?

• Yes, if your Bee LTE loses connectivity it will continue to perform and once it regains connectivity it will send updates.

What is the max voltage that Bee accepts?

• The Bee accepts a maximum direct voltage of 20V.

• Provide more than 20V, you may cause damage to your Bee. See here for power details.

Can I plug my Bee into any USB port in my vehicle?

• Yes, but not all USB ports are supported.

• It must be a USB-PD to provide sufficient power.

How much video is stored on the Bee device?

• Up to 10 hours of video are stored on the device and can be retrieved remotely via Beekeeper.

• You can also insert your own USB stick into the Bee and record as much as you like.

Will the Bee device map while also performing safety and monitoring functions for Beekeeper?

• Yes, it's a dual purpose device.

Fleet

How do I add an existing Bee device to a Beekeeper fleet?

• See here.

Do Bee Membership devices need to be manually added to a fleet?

• No. When Bee LTE devices in a Membership plan ship they are connected to a fleet for you in advance of shipping.

Can I add a Bee WiFi model to a Beekeeper fleet?

• Not yet, only a Bee LTE model can be added to a fleet.

Can I lock a Bee device to my Beekeeper fleet?

• Yes, the Bee LTE device will only work for your fleet connected and locked to your fleet.

Can I remotely retrieve video from the Bee?

• Yes, using the Beekeeper fleet software you can request that a Bee device upload video - see here.

Mapping and Privacy

Are my contributions anonymous?

• Yes, the Hivemapper Network takes privacy seriously.

• The Bee Maps App has additional privacy controls you can set.

Who owns the mapping data produced by the Bee?

• The Hivemapper Network.

Where and when can I map?

• Any weather.

• Any road.

• 24x7.

Where can I mount my Bee?

• See here for approved mount positions.

Can I side mount the Bee?

• No. It must be forward facing with a good view of the road and no obstructions.

How can I tell if my Bee is mapping properly?

• See here.

What happens to my data if I switch from App Upload Mode to Bee LTE Upload Mode?

• When switching from App Upload Mode to Bee LTE Upload Mode, the app will continue uploading any remaining data in the background. At the same time, all data still stored on the Bee device will upload through the newly selected Bee LTE Upload Mode.

When am I rewarded with HONEY for mapping with the Bee for Hivemapper?

• Every Wednesday evening. See here for details on HONEY.

Where can I see map coverage?

• On hivemapper.com

• On the Bee Maps App - see here.

How much data does it consume for mapping?

• Depends where you are mapping.

• If you are uploading via LTE or WiFi Connect, it's approximately 0.5 to 10 MB per Km.