Bee Membership FAQs
Frequently asked questions about the Bee Membership solution
What’s included in a Bee Membership?
A Bee Membership includes:
One Bee LTE AI camera.
Activate LTE data plan.
Full access to the Beekeeper fleet software platform.
Can I use the Beekeeper software without Bee Membership?
Yes. You can purchase a Bee device and data plan separately, then connect them to Beekeeper.
Bee Membership just bundles everything for simplicity.
Does Bee Membership include a warranty?
Yes. Devices come with a standard manufacturer warranty of 1 year.
Extended protection may be available – contact support for options.
Do I need to configure the Bee device myself?
No. Each Bee device is:
Pre-installed with an active SIM.
Linked to your Beekeeper fleet account before shipping.
Ready to use out of the box.
How soon will my Bee device ship?
Devices typically ship within a few business days of purchase.
Do I need any technical experience to use Bee Membership?
No. Setup is plug-and-play. Managing devices via Beekeeper is simple and intuitive.
How much does Bee Membership cost?
$19 per device per month.
Requires a 24-month minimum commitment.
Can I cancel early?
No. Early cancellation is not allowed. The subscription runs for the full 24-month term.
What happens after 24 months?
Your subscription auto-renews for another 24-month term unless canceled before the renewal date.
Can I pause my Bee Membership?
No. Bee Memberships cannot be paused or put on hold.
Can I transfer a Membership to another person or organization?
No. Bee Memberships are non-transferable and tied to the original account.
What payment methods are accepted?
We accept major credit cards and standard billing methods.
Invoices are available in your Bee dashboard.
Can I add more devices later?
Yes. You can add more Bee devices anytime.
Each new device requires its own $19 / month Bee Membership.
Can multiple users manage the same fleet?
Yes. You can invite team members to your account and assign roles (e.g. admin, member).
Does Bee Membership include LTE data?
Yes. An always-on LTE data plan is included.
No separate SIM card required.
No overage charges.
What happens if my LTE data usage is high?
The included data plan is sufficient for normal fleet usage and mapping. You don’t need to monitor usage or worry about overages.
What if a device is lost or damaged?
Contact support.
Bee Membership does not cover loss or physical damage. See Terms of Service for details.
Is Bee Membership available internationally?
No. Currently available only in the United States and Puerto Rico.
Is support included?
Yes. Support includes:
Direct access to customer service.
Online documentation and guides.
What types of insights does Beekeeper provide?
Trip summaries.
Driver behavior reports.
Live location monitoring.
Map freshness updates.
AI incident detection.
Video retrieval from past 10 hours.
Roadwork tracking and routing intelligence.
Does the Bee device record video locally?
Yes. Each Bee can store up to 10 hours of video on-device.
How do I retrieve past footage?
You can request video from the Beekeeper dashboard for the past 10 hours of driving.
Can I use Bee Membership in areas without LTE coverage?
Bee devices continue recording even without LTE.
Once connectivity resumes, data uploads automatically.
Are Bee devices in a Bee Membership rewarded for mapping?
Yes. Bee devices earn HONEY rewards for growing coverage on Hivemapper.
Connect your wallet through the web or directly in the Bee Maps App.
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